CUSTOMER

Our customer service representatives are responsible for ensuring that you receive the highest quality assistance. Do you have questions? We’re here to help. Our representatives provide detailed information in response to your questions about our products and services. We can assist our members, groups, and providers with:


  • Verification of Benefis
  • Member Eligibility
  • Scheduling Lab Appointments
  • ID Cards and Policy Information
  • Health Advocacy
  • Finding a Provider
  • Prescription Benefits
  • Claims & Administration
  • COBRA and Portability Questions
  • ...and more!

We are available Monday through Friday, 8:00 AM – 5:00 PM, Central Standard Time.

1-877-569-3075

For Frequently Asked Questions, click here
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Office Mailing Address:
Pan-American Benefits Solutions, Inc.
3701 W. Plano Parkway, suite 250
Plano, Texas 75075

 
 
Claims Mailing Address:
Pan-American Life Insurance Company
P.O. Box 99007
Lubbock, TX 79490-9007

 

Silent Whistle Hotline : 
Anonymously submit information regarding questionable, unethical or illegal activities within the organization.
Please call our toll-free number: 1-888-420-8814 or visit http://panamericanlife.silentwhistle.com
 

© Copyright 2011 - Pan-American Benefits Solutions, Inc.                                                                                             A member of the Pan-American Life Insurance Group